Refund policy

Tayura Jewels Returns & Exchanges Policy

At Tayura Jewels, every order is packed with care, and we want you to feel confident shopping with us. Please read our returns and exchanges policy before placing your order.

Change of Mind

We do not offer returns, refunds or exchanges for change of mind, including where the wrong style, colour or design has been selected.

Please review your order carefully before completing your purchase.

Earrings

For hygiene reasons, earrings cannot be returned or exchanged for change of mind.

This does not affect your rights if an item is faulty, damaged or incorrectly supplied.

Sale & Clearance Items

Sale and clearance items are not eligible for change-of-mind returns or exchanges.

However, your rights under Australian Consumer Law still apply if a sale item is faulty, damaged, incorrectly described or otherwise does not meet the applicable consumer guarantees.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive an incorrect item, please contact Tayura Jewels within 7 days of delivery where possible so we can review the issue promptly.

Please provide:

Your order number
Clear photos of the item
Photos of the packaging, where relevant
A brief description of the issue

Once we have reviewed the information, we will contact you with the next steps.

Where appropriate, we may arrange a replacement, exchange, repair or another suitable remedy.

The 7-day reporting timeframe helps us investigate delivery-related issues promptly. It does not limit any rights or remedies you may have under Australian Consumer Law.

Australian Consumer Law

Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law.

If a product has a major problem, you may be entitled to choose a refund or replacement. For other faults, a repair, replacement or another appropriate remedy may apply.

Our change-of-mind policy does not affect these legal rights.

Returning an Approved Item

If we ask you to return an item, please return it in the condition in which it was received and with its original packaging where possible.

For items confirmed to be faulty, damaged or incorrectly supplied, Tayura Jewels will cover reasonable return postage where required under Australian Consumer Law.